Refund, cancellation, and returns policy

Refund & returns policy

You have 14 days from the date of delivery to report any issues with your order.

Damaged or defective items

If an item arrives damaged or defective, please contact us within the 14-day window. Once the issue is confirmed, usually via requested photographs, we will provide a full refund or a replacement.

Incorrect or missing items

If your order is incomplete or you received the wrong item, notify us within 14 days, and we will resolve the error immediately.

Contact us

In the unlikely event of an issue, please contact Dog Eye Studios. We aim to respond to all inquiries within 24 hours.

Cancellation policy

Cancellations and full refunds are accepted if requested within 24 hours of purchase.